Find out more about our SUD treatment programs.
We’re here to help you take the Wise Path to recovery. Get the help you deserve. Contact us at 866-860-9772 with any questions or check out our FAQs below.
Voicing a Complaint
It is the policy of Wise Path Recovery Centers that no individual will be subjected to any form of adverse action, reprimand, retaliation, or negative treatment as a result of making any complaint.
Wise Path Internal Grievance
Wise Path encourages complainants to try to resolve concerns first through the organization’s grievance process.
The internal grievance form can be found here.
Report complaints to the Compliance Officer at Wise Path Recovery Centers by email at reporting@wisepathrecovery.com.
Other Reporting Resources
If concerns cannot be addressed satisfactorily through the internal grievance process, you have the right to contact the West Virginia Office of Health Facility Licensure
Certification at the following:
Phone
Health Care Facility Complaints: (304) 558-0050
Mail
Written complaints against West Virginia health care facilities can be mailed to:
Attention: Wise Path Recovery Centers Complaint Intake
Office of Health Facility Licensure & Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
You may also contact The Joint Commission by calling toll-free 800-994-6610; by visiting www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/ or by sending mail to the address below:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
FREQUENTLY ASKED QUESTIONS
We know there are many questions you might have about substance use disorder treatment. We address some of the most common questions below.
How Will I Know if Inpatient or Outpatient Services are Right for Me?
The type and length of treatment varies depending on the needs of the client and will be determined by your clinician and yourself in collaboration. We do everything in our power to ensure each client receives the right level of care for their unique needs. Talk to a care specialist today to get an estimated timeline based on your current health and treatment expectations.
Can My Family Come With Me?
Family therapy is a key component in outpatient services, and family members are more than welcome to attend when appropriate and consented by the individual. For inpatient programs, family members are welcome to accompany their loved ones to the facility but are unable to gain access to the residential floor. We are planning to offer telehealth family psychoeducational groups, but unfortunately at this time, family member visitation and in-person sessions are not allowed.
What Should I Bring if I'm Staying at Your Residential Program?
Do You Offer Continuing Care?
Aftercare, also called continuing care, is a critical part of recovery and takes place after you complete your treatment program. Continuing care looks different for everyone but usually includes the following:
- One-on-one therapy
- Local self-help or recovery support groups, including 12-Step meetings
- Routine medical check-ups
- Ways to engage with your community in a positive way such as volunteering or joining a sober peer group
Our team works to ensure that no one leaves our programs without a solid aftercare plan in place and knowledge about local community resources.
What Insurances Do You Take?
At our Wise Path Recovery Centers ™, we accept most major insurances including WV Medicaid. Contact us at 866-860-9772 for insurance verification or to discuss your financial options.